Personal information we collect online
When you make a purchase on Plumb Parts, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
You also may create an account through Plumb Parts at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site or to place an order through Plumb Parts. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your email address and password, then click “Edit or View Your Account.”
Occasionally we conduct surveys and contests on Plumb Parts. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with Plumb Parts.
Cookies and other computer information
When you visit Plumb Parts, small text files known as “cookies” will be stored on your computer’s hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
Plumb Parts uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize Plumb Parts for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Plumb Parts such as collect site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional Plumb Parts products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
How will my information be used?
Information collected on Plumb Parts may be used in the following ways:
- ¥ Schedule deliveries of merchandise that you purchase online
- ¥ Create an online account for you at Plumb Parts
- ¥ Bill your credit card for your purchases
- ¥ Confirm and track your orders
- ¥ Respond to your customer service inquiries
- ¥ Provide promotional communication and other information to you, if you choose to receive them
- ¥ Offer the products you want
- ¥ Customize your shopping experience
- ¥ Improve our website design
Accessing and updating my information
You can access and correct information you have shared with us online if you have established an account with Plumb Parts. Simply go to the My Account page, log in with your email address and password, then click “Edit or View Your Account” and edit or delete whatever information you wish. Do not share your Plumb Parts password with anyone. If you have not established an account with Plumb Parts, click here and then click the “Create New Account” button.
How can I decide what promotional communications I will receive?
Children’s online policy
Plumb Parts is committed to preserving online privacy for all of its website visitors, including children. Plumb Parts is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using Plumb Parts.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Plumb Parts employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. All information transmitted through Plumb Parts is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an “https” prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and My Account features.
Linking to and from outside websites
Whom do I contact with questions?
Additionally, if you want to opt-out of promotional e-mail communications from us, you may call 0141 404 5128.